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SHARIF FITNESS
SHARIF FITNESS
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Terms & Policies

1. Introduction

Sharif Fitness Inc. (“we,” “our,” “us”) is committed to providing a clear understanding of the terms and policies that apply to our services. By accessing or using our services, you agree to be bound by the following terms and policies.

2. Policies & Procedures

This section outlines our commitment to providing a safe, respectful, and supportive environment for all members and staff. Our policies are designed to ensure the highest standards of conduct and service, fostering a community where everyone can thrive in their fitness journey.

By clearly defining our procedures, we aim to create transparency and understanding, allowing our members to make informed decisions and engage fully with our services. We encourage all members to familiarize themselves with these policies to enhance their experience at our facility. Thank you for being a part of the Sharif Fitness family!

Cancellation Policy
  • Personal Training: Once session is confirmed, 24-hour notice of cancellation/reschedule for appointment is required. Sessions missed without proper notice will be subject to a $45 Cancellation/No Show fee. Session will not be consumed, only the Cancellation/No Show fee will apply. This policy is aimed to improve efficiency for all clients.
  • Classes: Once class booking/reservation/registration is confirmed, a 3-hour window for Cancellation/Reschedule is required. In the event that you “Late” cancel a class or “No-Show”, there will be a $10.00 fee charged. There will be 2 exemptions prior to the fee being charged. Please make sure to remove yourself from the waitlist if you no longer wish to have a spot in class. This policy is aimed at improving efficiency and fairness for all members. Thank you for your support and understanding.
Sickness Policy and Procedure
  • Clients/Participants/Members are kindly requested to STAY HOME and to NOT ATTEND any Personal Training Sessions or Group Classes while sick with either the common cold, COVID-19 or any other communicable illnesses. At Sharif Fitness, your health is our top priority. This is the best way to ensure the health & safety of all our valued members. Clients/Participants/Members attending sessions/classes while sick will be sent home, and PT Session/class attendance will be consumed. A minimum of 5-days of rest is mandatory after being sick before clients are eligible to return to their regular schedule. Thank you for your understanding and cooperation.
Personal Training
  • Sessions are NOT transferable nor refundable. 
  • Billings are subject to the Personal Training Agreement’s Cancellation Policy. Requested 30 days in advance; 50% remaining balance is due to cancel Agreement in it’s entirety. Please refer to the Personal Training Agreement for more information. 
  • Billings are automatically withdrawn from credit card on file on specified date. An NSF (non-sufficient funds) charge of CAD $45.00 will be applied for declined transactions after a 5-day period. Overdue accounts over 30-days will be automatically frozen with restricted access.
  • All Personal Training Sessions have expiration dates. Please refer to the Personal Training Agreement for more information.
Fitness Group Classes
  • There are no make-up classes for missed group fitness classes by participant. Classes are ongoing. 
  • Memberships can be place on HOLD for a minimum of 30 days and a maximum of 90 days per calendar year with 30-Days advance notice.
  • Billings are automatically withdrawn from credit card on file on specified date. An NSF (non-sufficient funds) charge of CAD $45.00 will be applied for declined transactions after a 5-day period. Overdue accounts over 30-days will be automatically frozen with restricted access.
  • Memberships automatically renew upon contract’s term completion, unless cancelled prior to term completion. Please refer to the Fitness Class Agreement for more information.
3. External Providers

We may collaborate with external providers such as Groupon and ClassPass to offer promotional deals and access to our group fitness classes and personal training sessions. These platforms facilitate transactions and help us reach a wider audience. Please note that when you interact with these providers, they may collect personal information as per their own privacy policies. We encourage you to review their privacy and policy practices to understand how your information may be used and shared.

Groupon Merchant
  • Vouchers: All payments for services purchased through Groupon are processed directly by Groupon. At Sharif Fitness Inc., we only redeem vouchers issued by Groupon. For any inquiries regarding refunds or voucher issues, customers must contact Groupon directly, as they operate independently and we have no control over their policies or procedures.
  • Voucher Validity: Groupon vouchers are limited to one use per client and are valid only for new members. This introductory offer is designed to provide potential clients with a discounted trial of our services, allowing them to experience our business before committing to our regular pricing. Two (2) additional vouchers can be purchased as gifts, excluding original member.
  • Tax Collection on Vouchers: Please note that while Groupon does not charge tax on the voucher purchase amount, Sharif Fitness Inc. is required by law to collect applicable taxes on the services redeemed with these vouchers. Any applicable taxes will be calculated and added at the time of service redemption.
  • Voucher Redemption: Vouchers can be redeemed either online or in person at Sharif Fitness Inc. Customers may email us their voucher code to book their appointment or bring their voucher with them on their first visit. We look forward to welcoming you!
ClassPass
  • Bookings: All ClassPass bookings are handled directly through the ClassPass platform. Sharif Fitness Inc. does not manage or process ClassPass reservations. For any inquiries regarding ClassPass bookings, please contact ClassPass customer support directly.
  • Visit Limit: Sharif Fitness Inc. allows new customers to utilize a maximum of one (1) ClassPass visit. This introductory offer is provided at a discounted price, giving potential clients the opportunity to experience our classes before deciding to join as regular members at our standard pricing.

Sharif Fitness Inc. does not profit from the services offered through Groupon or ClassPass. Our primary goal is to use these platforms for marketing purposes with the aim to attract new members and provide them with the opportunity to experience our services, hoping to convert them into regular members.

4. Privacy Policy
Data We Collect

We collect information about you in various ways when you use our services, including:

  • Personal Information: When you register for a membership, sign up for classes, or make a purchase, we may collect personal details such as your name, email address, phone number, postal address, date of birth, and payment information.

  • Account Information: If you create an account with us, we collect information such as your username, password, and any preferences you set within your account.

  • Usage Data: We may collect information about how you interact with our website and services, including your IP address, browser type, device information, pages visited, and the time spent on our site.

  • Health Information: In some cases, we may collect health-related information, such as medical conditions or fitness goals, to tailor our services to your needs. We handle this information with the utmost care and confidentiality.

How We Use Your Data

We use the information we collect for various purposes, including:

  • Providing Services: To process your membership, manage class bookings, and deliver the services you request.

  • Communication: To send you updates about your account, classes, and other services, as well as promotional offers that may be of interest to you.

  • Improving Services: To understand how you use our services, allowing us to enhance your experience and develop new features.

  • Compliance: To comply with legal obligations, including fraud prevention, data protection, and health and safety requirements.

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email services, and IT support.

  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Sharif Fitness Inc., our employees, or clients.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

Securing Your Data

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can ask us to correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.

  • Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in those messages or contacting us directly.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your interactions with our website. This helps us understand user behavior, personalize your experience, and improve our services. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.